About the data you will provide in this form
You will be asked to enter your name, address and contact details as part of this online form – this is classed as your personal data.
How we will use your data
When we collect personal data from you, we will only use it to provide services you have requested or require. We will not collect any personal data from you that we do not need.
Will we share your data?
The data you provide in the form will be stored in our customer relationship management system and waste management system. Our waste team and our customer services team will have access to the data you provide to deliver the service you have asked for and respond to any queries you may have. It may also be shared with our health and safety, insurance, legal and finance teams as appropriate.
How long will we store your data?
We will keep your personal data for as long as is necessary to deliver the service you have asked for, and for up to seven years, after which point it will be deleted from our systems. If you set up a My Account, your data will be stored until you ask us to close down your account on your behalf.
Your rights in brief
You have the following rights: a right of access to your information, a right to correct inaccurate information, a right to restrict our processing of your data, a right to have your personal data erased or to object to any processing by us on public interest grounds. If you wish to exercise any of these rights, please contact our data protection officer at firstname.lastname@example.org
Who is the data controller?
Newcastle-under-Lyme Borough Council (Castle House, Barracks Road, Newcastle-under-Lyme, ST5 1BL) is the data controller.
Any questions or concerns?
If you have any questions, please email our data protection officer at email@example.com in the first instance, or if you have concerns about the way we have processed your personal data, please contact the Information Commissioner’s Office (ICO).