Garden Waste 2021 Subscriptions

Privacy Notice

Garden waste subscription 2021

The service starts in January and finishes in December.  There is a 2 week (i.e. 1 collection) suspension over the Christmas/New Year period.   Check here to see your garden waste subscription service collection dates:

About the data you will provide in this form

You will be asked to enter your name, address and contact details as part of this online form – this is classed as your personal data. We will use the data you provide in this form to help us deliver a garden waste service to you.

How we will use your data

The law allows us to use your personal data to enter into a contract with you to provide a garden waste service, to deliver the contract/service after you have signed up and to send service related messages to you that are in the public interest – for example bad weather conditions and service renewals etc. 

Will we share your data?

The data you provide in the form will be stored in our customer relationship management system and waste management system. Our waste team and our customer services team will have access to the data you provide to deliver the service you have asked for and respond to any queries you may have. It may also be shared with our health and safety, insurance, legal and finance teams as appropriate.

How long will we store your data?

We will keep your personal data for as long as is necessary to deliver the service you have asked for, and for up to seven years, after which point it will be deleted from our systems. If you set up a My Account, your data will be stored until you ask us to close down your account on your behalf.

Your rights in brief

You have the following rights: a right of access to your information, a right to correct inaccurate information, a right to restrict our processing of your data, a right to have your personal data erased or to object to any processing by us on public interest grounds. If you wish to exercise any of these rights, please contact our data protection officer at

Who is the data controller?

Newcastle-under-Lyme Borough Council (Castle House, Barracks Road, Newcastle-under-Lyme, ST5 1BL) is the data controller.

Any questions or concerns?

If you have any questions, please email our data protection officer at in the first instance, or if you have concerns about the way we have processed your personal data, please contact the Information Commissioner’s Office (ICO).

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